Terms of Trade

This website is owned and maintained by:

RosenbergCph / Anne Rosenberg
Sankt Hans Gade 21, 2.th
2200 Copenhagen N
Denmark

info@rosenbergcph.dk
Phone: + 45 28 93 48 30

CVR-number: DK 27 49 89 81

Welcome to RosenbergCph. You may find it beneficial to read through the terms and conditions here before placing an order.

Purchase agreements in the webshop are made in Danish or English. If there are errors in the information on the website, so that your order cannot be fulfilled, you will be notified as soon as possible.

PAYMENT, PRICES & VAT

The following payment solutions can be used:

Visa (including Visa/Dankort), MobilePay, Mastercard, Klarna, Applepay

All prices are stated in Danish kroner including VAT.

Coupon codes
Please note that you can only use one coupon code per order. For example: it is not possible to use both the newsletter's 10% discount code and a sale code on the same order. You must choose which code you want to use.

SHIPPING PRICES AND DELIVERY OPTIONS

Shipping prices:
Free shipping in Denmark for purchases over 900 DKK

  • DK Delivery to parcel shop 39 DKK
  • DK Home delivery 59 DKK
  • Sweden, Germany 85 DKK
  • Belgium, Netherlands, France, Luxembourg, Poland 110 DKK
  • Finland, Ireland, Austria 140 DKK

Delivery options:
Packages are sent with either GLS, DAO or Postnord.
When checking out in the webshop, if you want delivery to a parcel shop, you can write your preferred shipping company and parcel shop in the note field. If you do not specify anything at checkout, the delivery point closest to your delivery address will be chosen.

Delivery time from dispatch:
Standard delivery time to addresses in Denmark is 1-3 working days from dispatch.
To Belgium, Netherlands, Finland, France, Ireland, Luxembourg, Poland, Sweden, Germany, Hungary, Austria: 1-6 working days

Production time:
Please note that since most products in the collection are made to order, there will be a production time before your order is dispatched. Information about production time can be found in the shop on the product pages.


RETURNS AND EXCHANGES

You have a 14-day right of return from the day you receive your order. You must pay for return shipping yourself.

Returned items must be in new and unused condition, and in any original packaging.

Once your return order has been received and processed, the amount will be refunded to the original payment method used for the purchase.

How to return:

  1. Log in to your customer account and request a return. Enter your email address in the "Email" field, then click "Continue". Open the email sent from our store in your email account, where you will receive a six-digit confirmation code, which you will use in the webshop to log in and view your order. Once logged in, click "Request return" for the order you wish to return. If your order has more than one item, select the items you wish to return. Select a return reason and add a note to the store. Click "Request return". If your return request is approved, continue with the points below.
  2. Pack the items you wish to return in original and unused condition and in any original packaging.
  3. Remove or cover any old shipping labels on the package
  4. Print and visibly attach the new label to the outside of the package. (you must pay for return shipping yourself)
  5. Hand in the package at a parcel shop.
  6. Remember to get a receipt – this is your proof that the package has been returned.
  7. Once the product is returned and approved, you will receive a refund.

Please return to:

RosenbergCph
Sankt Hans Gade 21, 2.th
2200 Copenhagen N
Denmark

Please note that only unused items in original packaging will be accepted for exchange and refund. If an item has been used, is damaged or lacks essential packaging, it is not immediately possible to return or exchange it.

If your return order is unused, we offer a full refund on the purchased items, but the costs of shipping and returning your purchase are not refunded. Please keep a copy of your return shipping receipt. We are not responsible for packages lost during return shipping.

Unclaimed packages
Please note that if your order is returned because you do not pick up your order at the parcel shop within the time limit (usually 5 days from arrival at the parcel shop), this does not count as a cancellation of your order. You must give notice before your purchase can be refunded. For refunds of orders returned unreported due to non-collection, a fee of DKK 150 will be charged to cover handling and return shipping, which will be deducted from your order.

Refund:
When returning an item, please include your receipt with your name and address. The refund will be made immediately after receipt of your return order, but due to technical reasons regarding banks and card issuers, the refund may take up to 30 days to process.

Please note that refunds can only be made to the credit card used for payment.

COMPLAINTS


You have a two-year right to complain. However, complaints must be made as soon as the defect is discovered, and defects and deficiencies must not have arisen as a result of incorrect use or other damage-causing actions.

If you believe there are defects or deficiencies in the item you have purchased, first send an email with a description and photos of the defect.

Depending on the situation, you may have the item repaired or exchanged, or the purchase price refunded in full or in part.

In all cases, the item must be returned to the address above. If the complaint is justified, shipping costs associated with the return will be refunded upon presentation of a receipt. You cannot send complaints cash on delivery.

Need help:
If you have any questions, please feel free to call weekdays between 11 AM - 6 PM at +45 28 93 48 30, or send an email to info@rosenbergcph.dk


Personal data policy

Rosenbergcph / Anne Rosenberg is the data controller for rosenbergcph.dk

When you shop here, you must provide:

Name, address, phone number and email address.

We register and disclose the personal data necessary to deliver the item to you.
Personal data is stored at RosenbergCph for a maximum of five years, after which it is deleted. In accordance with the Personal Data Act and the EU's General Data Protection Regulation (GDPR), you have the right to know what information about you is stored and to have it deleted at your request. This does not include data we are obliged to keep for administrative, legal or security purposes. Any inquiries regarding deletion or what information about you we have stored should be directed to info@rosenbergcph.dk.

We also collaborate with a number of other companies that store and process data. These companies exclusively process information on our behalf and may not use it for their own purposes.

Read more in the privacy policy here