Return shipping label

Before buying a return label below you need to contact us by email and explain what and why (return, exchange, refund, error) you wish to send back to us.

You can buy a return label here to destinations in Denmark by GLS at 49 DKK and for Sweden, Finland, Germany, Belgium and Netherlands & France by UPS at 149 DKK. In both cases you need to deliver the package at a Service Point (pakkeshop) of the respective shipping company (GLS / UPS)
We will send you a pdf return label by email for you to print out and attach to your return shipment.
Choose the country you ship from in the drop down menu below.

Please note that we use the delivery address, phone number and e-mail from your original order as “sender” address when we make the return label – so please use this address again when ordering the return shipping label. This is especially important if you are returning for a refund.

Please make sure to read our general Terms & conditions regarding returns click here

DELIVERY TIME

We ship within 1-3 business days.

From shipping,  expect transit time to be:

Within Denmark: 1-3 business days
To EU countries: 1-6 business days
The World outside The European Union: 5-10 business days

SHIPPING AGENTS

GLS handles all shipments in Denmark.

International orders are handled by UPS or postnord.

Orders delivered in Denmark are as default sent with GLS as collect shipments, meaning you have to collect your order at a parcel shop. If you want home delivery please choose this option during checkout. Please let us know if you want us to send to a preferred GLS parcel shop.

If you do not have a preferred parcel shop or box – we will pick one as close to the shipping address as possible.

We do our best to make sure that shipments reach their destination on time, but delays can happen due to factors outside of our control.

RETURNS

General Return, Exchange & Refund Rules
If for any reason you are not entirely satisfied with your purchase, you can return one or more items from your order within 14 days from delivery. Please always notify us in an email before you return your order.

You can buy a return shipping label from us, click here
Return from Denmark at 49 DKK
Return from Sweden, Finland, Belgium, Netherlands, France at 149 DKK

Please note that only unused items in original packaging are accepted for exchange and refund. If an item has been in use or if the packaging is damaged or missing, a return or exchange is not immediately possible.

You can buy a return shipping label from us at fixed rates – but you are also always welcome to return items by using your own agent of choice. Please always notify us by email in advance of returning items.